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Last Updated: Feb 29, 2024
Moving Feedback posed as customers and did plenty of research so you know who to trust. Check out our North American Van Lines review to see if they’re right for your move.
BEST FOR CUSTOMIZABLE MOVING SERVICES
4.1
As part of our research, the team at Moving Feedback went undercover as customers and contacted North American Van Lines to ask about a move. We also pulled from real customer reviews (and our over twenty years of experience in the moving industry) to give you real info you can trust.
If you’re in a hurry, we’ve got you covered. Skip ahead to our table of pricing information and our in-depth review of North American Van Lines. If you’ve got the time, read on for some info about how North American operates.
North American Van Lines is a nationwide moving company with over 88 years of experience. Founded in 1933, they started as a small operation and have grown into a major player in the moving industry.
You may have seen their trucks around before – if you saw their logo, you’d probably recognize it. North American Van Lines provides a wide range of moving services, offering both local and long-distance moving services to customers across North America.
They also provide packing and unpacking, transportation, storage, and more. Overall, they’re committed to providing stress-free moves for their customers, anyway, they can.
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| 4.1 | 4.9 | 4.7 | 4.4 | 4.1 |
| Best for Customizable Moving Services | Best Overall | Best for Long Distance | Best Customer Reviews | Most Affordable |
| PRICELOCK® Guarantee - Guaranteed Rate Reduction | 15% Seniors & Military Discounts | 18% Flexibility Discount | 20% Seasonal Discount | 15% Student Discount |
| $7,050 - $10,419 (Avg. 2-3 bedroom) | $4,861 - $7,763 (Avg. 2-3 bedroom) | $2900-$6500 (Avg. 2-3 bedroom) | $2850-$6350 (Avg. 2-3 bedroom) | $4200 - $7150 (Avg. 2-3 bedroom) |
| Get a Quote | Get a Quote | Get a Quote | Get a Quote | Get a Quote |
| Read Review | Read Review | Read Review | Read Review | Read Review |
When we called North American Van Lines to ask about the cost of a long-distance move, we received a quote for $10,419.52. It sounds steep (and it kind of is), but keep in mind that prices vary based on factors such as distance, size of the move, and additional services needed.
Our move was from Virginia to Wisconsin and weighed in at 11,375 pounds. North American Van Lines gave us an estimate of $10,419.52. The longer and heavier a move is, the more you’ll end up paying – and that was especially true with North American Van Lines.
Every move is different, and 11,375 pounds is on the heavier side. Long distance movers calculate weight by inspecting all the stuff in your home (and from the big brands, this usually means an in-home inspection and estimate, which isn’t the most convenient). A three-bedroom house usually weighs between 7,000 and 9,000 pounds.
But there’s more to our price than just the weight and the distance. Big-name movers cost more than mom-and-pop shops. While you may be getting a big brand reputation, the logo on the side of the truck ends up costing you way more than hiring a trusted best movers.
If you’re serious about saving some money on your move, check out our list of the best independent long distance movers. With a bit of extra research, you can get the same service for less.
We called up North American Van Lines to see how they treated their customers, and overall we’re pretty happy with our experience. It was a straightforward process to get connected with a real person, and they provided us with plenty of info about what to expect from our move.
Most moving companies have automated systems to handle callers, but fortunately we didn’t have to wait long to connect with a real moving agent. When we called North American Van Lines, we were pleasantly surprised to hear a real person on the other end within just a few minutes of dialing in.
We were assisted by Tracy and Heather, who were both courteous and professional. Our agents created a file for us, took down our contact information, and asked us about our move. Both Tracy and Heather took the time to answer our questions, and they also kept us well-informed by providing valuable insight.
Tracy and Heather walked us through a comprehensive list of the services offered by North American Van Lines, taking into account our specific needs. Every move is different, and it’s good that North American Van Lines provides a range of different services to cater to their customers.
North American Van Lines provides insurance coverage, including the minimum required by federal law ($0.60 per pound of lost, damaged, or destroyed property). They also offer full coverage options under their Maximum Value Protection (MVP) plan.
Full coverage insurance may or may not be available through a third party, and movers usually require that their customers pay for packing services if they offer full coverage insurance. With this in mind, it’s nice to know that North American has more in-depth insurance options.
When we got our quote from North American Van Lines, they offered us their Pricelock guaranteed rate reduction. However, like other moving companies, North American may offer additional discounts. We definitely recommend calling ahead and asking if there’s other ways you scrape some pennies off the total price.
When we asked North American Van Lines about our move from Virginia to Wisconsin, they told us that our move would take about 7 days. They also provided a day-by-day breakdown of how the move would go.
According to North American, it’d take 1 day to pack everything up, 1 day to load everything into the truck, and 5 days to get it all delivered. We appreciated the exact dates, but we know better than most that there’s always delays when it comes to moving. Still, having the day-by-day table was pretty useful.
We didn’t just call in and ask questions. The Moving Feedback research team put together a list of customer reviews for North American Van Lines from various places around the internet. Check them out in this section.
“The whole move went very smoothly, thanks to Kris at the front end and John our very professional, careful and personable mover. Highly recommend and would use them again without hesitation. All our belongings made it without problems or damage.”
Robert. Via Consumer Affairs
“Moved by the date range given. Movers were very professional at both ends. Used a local mover, Jacobsen’s, based in LaCrosse, WI to load my belongings for a move to Prescott, AZ. Everything arrived in good condition–not a single item broken or missing. Did not charge me extra for unloading from larger truck to a smaller truck at destination, so I was pleasantly surprised”
Patricia Payson. Via My Moving Reviews
When we called, we were offered a Pricelock Guaranteed Rate Reduction. However, North American Van Lines may offer discounts depending on various factors such as the season, the distance of the move, and the services required. Contact them for more information.
The duration of your move will depend on various factors such as the distance your stuff has to travel, the size of your inventory, and the extra services you may need. Fortunately, when you get a quote, North American Van Lines can provide an estimated timeline based on your specific needs.
Like other moving companies, North American Van Lines is usually busiest during peak moving season: June through August, with a little bit of spillover in May and September. We recommend booking way in advance if you absolutely have to move during the summer – and prepare your wallet accordingly.
North American Van Lines offers the bare-minimum insurance coverage as required by federal law: $0.60 per pound of lost, damaged, or destroyed belongings. Fortunately, North American also offers full coverage at an additional cost.
North American Van Lines does not subcontract movers. They have a team of trained and experienced movers to handle all aspects of your move, and everything is in-house.
Overall, we had a great experience with North American Van Lines. While they’re one of the more expensive movers we’ve reviewed, their agents are committed to customer satisfaction.
From our research and secret shopping, we can confidently recommend North American Van Lines. If you’re interested in moving with one of the biggest names in the moving industry, give them a call and get in touch.
That wraps up our review of North American Van Lines! Thanks for sticking with us through the whole thing, and thanks for taking the time to read this far.
Don’t forget to check back in with Moving Feedback for more in-depth mover reviews, and some tips and tricks to make your moving day even easier.
Meet Harrison, a writer with a real passion for real estate and moving. For the past three years, he's been putting his writing skills to use for companies in these industries, but his experience with moving extends far beyond his keyboard. In fact, he's moved over a dozen times himself, sometimes with the help of professionals, and other times by taking on the move all on his own. Through these experiences, he's learned some valuable lessons about what can make a move a breeze, and what can turn it into a stressful nightmare. And when he's not busy writing, you can find him researching ways to make his next move as smooth and easy as possible.