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Last Updated: Feb 29, 2024
We’ve recommended Roadway before, but do they still hold up? We went undercover to get some answers and see if they’re still one of the best in the business. Check out our Roadway Moving review to get the inside scoop.
BEST MOVING CREWS
4.4
The research team at Moving Feedback took the time to check in on Roadway Moving, and we did it undercover. We posed as prospective clients and called them up to see what we could expect on moving day. Then, we asked their reps about a couple of different moves while taking notes on how the whole thing went down.
If you’re in a hurry, skip ahead to our pricing breakdown. Or, if you’d rather get to the juicy details, check out our in-depth Roadway Moving review. Otherwise, read on to se learn more about Roadway Moving, and see the services they provide.
Roadway started off back in 2008, and while they may not be the oldest kid on the block, they make up for it with next-level customer service and a dedication to making you move easy. They’ve been around for over a decade, but they still have that hungry-and-motivated startup mentality that keeps them attentive, priced to win, and willing to go the extra mile for their clients.
Roadway Moving has a wide menu of different moving services available for their clients. Whether you need local or long distance moving, help with boxing, and even storage, Roadway handles it all with in-house staff and in-house professionalism.
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| 4.4 | 4.9 | 4.7 | 4.4 | 4.1 |
| Best Moving Crews | Best Overall | Best for Long Distance | Best Customer Reviews | Most Affordable |
| 20% Military Discounts | 15% Seniors & Military Discounts | 18% Flexibility Discount | 20% Seasonal Discount | 15% Student Discount |
| $4,000 - $7,900 (Avg. 2-3 bedroom) | $4,861 - $7,763 (Avg. 2-3 bedroom) | $2900-$6500 (Avg. 2-3 bedroom) | $2850-$6350 (Avg. 2-3 bedroom) | $4200 - $7150 (Avg. 2-3 bedroom) |
| Get a Quote | Get a Quote | Get a Quote | Get a Quote | Get a Quote |
| Read Review | Read Review | Read Review | Read Review | Read Review |
Roadway Moving gave us estimates for between $4,000 and $7,906.
While their sales rep was able to give us a price window based off of cubic footage, Roadway usually needs an in-depth moving inventory of all the stuff you want to move in order to provide a more accurate estimate.
Unlike other long distance movers, Roadway doesn’t issue prices based on weight. Instead, they provide estimates strictly based on the cubic feet of truck space you’ll need. It makes sense, and it was nice to know they could work off of the number we got from another mover.
Need boxing services? Roadway has you covered. They can provide full boxing services, but your final price will depend on how many boxes you’ll need, and the size of those boxes.
| Distance of Move | Size of Move | Cost |
|---|---|---|
| CA to TX | 7000 lbs | $7,906.00 |
| CA to NY | 3500 lbs | $5000.00 |
Our first move was from California to Texas, and we got a quote for $7,906.
We also asked about a move from California to New York, and got a ballpark estimate for $4000 to $5000 for a one-bedroom apartment.
When we do these reviews, we usually also ask for a third move from Illinois to Texas. Unfortunately, Roadway Moving doesn’t offer a route from Illinois to Texas, but we’ll definitely change this section when they start!
We had a great call with Roadway. All of the agents we spoke with were super helpful, and the whole process went smoothly. Over the course of our call, we were also brought up-to-speed on some sketchy practices that other, less-reputable moving companies have been resorting to. That kind of attention and care really goes a long way.
Like other moving companies, Roadway has an automated menu in place that you’ll have to navigate. Fortunately, it only took one or two keystrokes to get in touch with a live human, and we were on hold for less than a minute.
As for transfers and redirects, we did get handed off to a couple different specialists to iron out our (admittedly complicated) move. However, this is easily chalked up to a skill issue on our end, as our research team had dialed the New York department’s number, and we needed to get in touch with their West Coast operations office instead. But this did show us that their other offices are just as competent and helpful!
First we spoke to Alex. He was informative and pleasant on the phone, and when we mentioned that two of our moves were heading out from California, he was quick to get us transferred to the right department. We were put on hold for less than a minute before the next agent picked up.
Next, we spoke with Krystal. Like Alex, she was really helpful, pleasant, and professional. It seemed like she was more of a dispatcher: She took down some of our basic information, and transferred us to the next and final agent in the sequence. We only spent five minutes or so explaining the situation, and she was able to direct us to the next agent.
Finally, we were transferred to Justin, our sales rep. Just like before, we were put on hold for less than a minute before we connected with him. Once we got in touch with Justin, everything kept going smoothly. He was helpful and informative, and over the course of the call it became really clear that he had our best interests in mind.
Justin walked us through how our move would go, and then he took the time to walk us through the list of services provided by Roadway. He explained at length how Roadway determines the price of a move (typically by inventory list and square footage), and then he told us about the different packing options we could choose (full packing and self-packing).
Justin also took the time to explain that Roadway doesn’t subcontract services or other movers. This was awesome peace of mind, and it was great to hear that Roadway has their own trucks, their own movers, and even their own storage warehouses.
Over the course of our call, we learned more about what goes into a move, including how to keep ourselves safe from scams. Justin even went the extra mile by texting us the website for the FMCSA’s database of movers so we could look up other movers and see how they stack up!
When we asked about insurance, we got answers: Roadway isn’t an insurance provider, so the most they can provide is the federally-mandated $0.60 per pound of coverage for any items lost, damaged, or destroyed. However, Justin pointed us to Baker Insurance and Movinginsurance.com in case we needed anything more substantial.
While chatting with Justin, he also pointed out that many best moving companies that claim to offer insurance companies may actually be buying their insurance from Baker and Movinginsurance anyways. Sometimes, it’s just smarter (and cheaper) to go straight to the source.
Ordinarily, we ask about a discount – but Justin beat us to the punch! He asked us if we had any promo or discount codes while we were mapping out our move. Unfortunately, we hadn’t, but he added one for us anyways. Thanks, Justin!
For our moves, the timeframe would be about 7 – 10 days, and up to 21 days in extreme situations. Because Roadway typically issues precise estimates based on an inventory list, Justin gave us a window based on their own averages. If you’re able to provide a complete inventory list, you’ll end up with a more exact delivery window.
| Move | Weight | Distance | Duration |
|---|---|---|---|
| Los Angeles to Austin | ~2,100 pounds (inventory list) | 1,383 miles | 10-20 Days |
| Los Angeles to New York City | ~2,100 pounds (inventory list) | 2,799 miles | 10-20 Days |
| Chicago to Austin | 3 Bedroom Home (Phone estimate) | 1,120 miles | 2-9 Days |
Don’t take our word for it – take a look at Roadway’s reviews from all around the web:
“I couldn’t have done it without roadway movers! I’ve used them 7 times over the years and they are the best! Punctual, professional, reliable, CAREFUL, and respectful of our belongings. They are the best and i won’t use any other mover again! The entire experience was stress free!”
Micaela E. Via Angi
“Roadway Moving made my move from my storage unit in Hamden, CT to my apartment in Austin, TX simple and stress-free. They packed all my things, wrapped all my furniture, and then met me at my new place where they brought everything in and even put my bed together before they left. The movers (in CT and in TX) were extremely kind, professional, and efficient. You will not regret using Roadway Moving for your move, trust me.”
Briona Jenkins Via Trustpilot
According to our call with Justin, Roadway will offer discount and promo codes to ease the price of moving. They usually release these codes in partnership with influencers, but Justin hooked us up with one of these codes to sweeten the deal.
Moves with roadway will take from 7 – 10 days, and in extreme cases up to 21 days. It’s important to remember that some small moves actually take longer than larger moves: Some movers prefer to make pickups and dropoffs along the way to avoid sending half-empty trucks all over the place.
Like other movers, Roadway is most busy during the summer months. If you’re able to schedule your move away from June, July, and August, you could end up saving big.
Roadway Moving isn’t an insurance company, so they don’t offer any insurance coverage beyond the $0.60 per pound deal that movers are required by law to provide. However, our rep pointed us towards Baker Insurance and Movinginsurance.com in case we needed more substantial coverage.
According to our conversation with their representative, Roadway Moving employs their own trained and experienced movers rather than subcontracting the work. This ensures a higher level of control and quality assurance throughout the moving process. It’s great peace of mind, and it’s impressive that they have their own trucks, movers, and storage facilities.
Overall, we had a great experience with Roadway Moving. While they don’t have coverage for every route across the country, they do offer excellent service, excellent attention to detail, and really helpful staff – even if you end up calling the wrong department! We definitely recommend Roadway for your relocation needs. Give them a call to get started!
You made it to the end! Thanks for reading Moving Feedback’s review of Roadway Moving. If you’re ready to pack your bags, make an inventory list and give them a call. Don’t forget to check back in with us for more tips and tricks to make moving day even easier!
Meet Harrison, a writer with a real passion for real estate and moving. For the past three years, he's been putting his writing skills to use for companies in these industries, but his experience with moving extends far beyond his keyboard. In fact, he's moved over a dozen times himself, sometimes with the help of professionals, and other times by taking on the move all on his own. Through these experiences, he's learned some valuable lessons about what can make a move a breeze, and what can turn it into a stressful nightmare. And when he's not busy writing, you can find him researching ways to make his next move as smooth and easy as possible.